When we think of online payments, we think of debit and credit cards which are commonly required when we want to complete any transaction on the internet. Now, what if we tell you that you don’t need a card to deposit to an online casino whatsoever? What’s more, at some online casinos you don’t even have to create an account to play your favourite casino games and win real money prizes! Sounds intriguing enough? If you are nodding your head, you have come to the right place.
In this article, we present you Trustly, an innovative banking solution that will enable you to process your online casino transactions swiftly and without debit or credit cards. If you want to learn more about what you can expect from a Trustly casino, stay tuned as we’ve got you covered.
What Is Trustly?
When you visit the Trustly website, you will read that they introduce themselves as the leader in digital account-to-account payments powering the shift to a cardless society. What does it mean in practice? Trustly is a digital account-to-account platform that enables consumers to pay for services directly from their online bank accounts by handling the entire payment journey. As such, Trustly represents an alternative to traditional cards you have to use to make online transactions.
Originally named Glue Finance, Trustly was founded back in 2008 in Stockholm, Sweden. In 2010, they started their expansion, increasing the revenue by 200%. In the same year, the company opened its first international office in Malta and processed more than a million transactions online. Today, Trustly employs more than 500 people who work in 10 offices located in Europe, the Americas and Australia. Over the years, it has partnered with established companies like PayPal and Western Union.
So far, Trustly has created a global network that supports over 6,300 banks they work with and has more than 525 million users. It is a preferred banking method in four industries, from e-commerce to financial services, online gaming and travel. When it comes to online gaming, Trustly allows online casino players to make swift deposits and access their winnings swiftly without cards, dedicated apps or registration.
When it comes to security, Trustly is a licensed payment institution that has been authorized and regulated by the Swedish Financial Supervisory Authority. The company holds a European Payment Services Provider (PSP) license, as required by the Payment Services Directive. It is also regulated in the US.
If you want to use Trustly, you don’t have to worry about your information since the company does not store your credentials when accessing your bank account. You won’t have to register an account to use Trustly, and the provider employs the highest encryption standards that protect your sensitive data in addition to the security system used by your bank.
At the moment of writing this article, Trustly is available in 29 countries, including Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. The supported currencies include EUR, GBP, SEK, NOK, DKK, PLN and CZK.
How to Use Trustly for Online Casino Transactions?
While Trustly is today supported by most reputable online casinos, the biggest advantage of using Trustly is evident at so-called Pay N Play casinos. It is an innovative product launched in 2015 by Trustly that enables players to start playing at an online casino simply by depositing. In other words, depositing via Trustly is all it takes to sign up and get verified on one of Pay N Play gambling sites.
In 2019, Trustly celebrated a company milestone after Pay N Play reached 100 live gaming brands. Yet, you don’t have to join any of these to use Trustly as a preferred payment method. To do so, all you need is a private bank account eligible for bank transfers and in your local currency. You can use only the funds you have in your account, so you won’t be able to use any credit from the bank.
How to Deposit via Trustly?
One of the key properties that make Trustly an attractive banking solution is that you don’t need any account other than your bank account to make your payments. As we have previously mentioned, all you need is an account in your local currency at one of 6,300+ supported banks. So, make sure to set up a bank account and verify your credentials and choose an online casino that supports Trustly to start making quick deposits.
Once you have set up your casino account, go to the cashier and choose Trustly as a deposit method. Follow the instructions and go to the Trustly website to choose the bank you have an account eligible for online transfers with. You will be asked to enter your online banking credentials, like ID number, username and password or so, to log in, enter the amount you wish to transfer to the casino and confirm the transaction. Once you have completed the transaction, you will receive a confirmation email with transaction details to the email address you have previously registered.
How to Withdraw via Trustly?
Another reason why Trustly is popular with casino-goers is that it allows them to easily access their winnings and clear them from their accounts. Withdrawals are made in the same way as deposits, with Trustly being a middleman between the casino and the bank you have an account with. Just like when depositing, you should go to the cashier and choose Trustly as a preferred cashout method.
When clearing winnings from your casino account, you need to enter the amount you want to withdraw first. In the next step, you will be taken to the Trustly website where you need to choose the bank and enter your online banking credentials. Once again, you will complete the transaction on the online banking interface, without any additional account.
Trustly Fees and Timeframes
Trustly transactions do not incur fees charged by online casino operators or payment service provider. Since you don’t need a Trustly account, you won’t have to pay any maintenance fees either. So, there is no small print or hidden costs to worry about. However, you should keep in mind that your bank of choice may charge a transaction fee. Make sure to check whether any fees apply to transactions before you make one.
Transactions made via Trustly are instantly processed. So, once you make a deposit through it, the money will be available for wagering almost immediately. As for withdrawals, once your request has been approved, the funds may take up to 2 days to get to your bank account, which mainly depends on the bank that processes the transaction.
Trustly Customer Support
On the Trustly website, you can find the customer support section where you can search FAQs or submit a ticket with your query. Simply fill in a contact form by providing your details, transaction ID and a message. You can even attach proof of payment if you want to investigate a particular Trustly transaction, and you will get your answers promptly.
Support in Swedish is available through phone lines +44 20 3917 4826 and +46 8 446 831 33, but keep in mind that you won’t be able to resolve any issues regarding transactions over the phone. The lines are open Monday to Friday, from 09:00 to 12:00 CET.
Advantages and Disadvantages of Trustly
One of the biggest advantages of using Trustly is that you won’t have to sign up for an additional account. At the same time, you won’t have to share your personal or financial information with the casino, since all transactions are carried out externally. What’s more, the payment method supports real-time deposits, meaning that your money will be immediately available for wagering.
Instant withdrawals and the fact that you don’t even have to register with online casinos that use the Pay N Play concept are other benefits of using Trustly. However, you have to be aware of the fact that it is the bank you have an account with that is responsible for moving the funds. Due to certain reasons, like holidays or weekends, some transfers may get delayed. So, relying on the bank may be the disadvantages of using a Trustly as well as fees that certain banks may charge.
Trustly Casino FAQs
Is Trustly a safe banking method?
Yes, Trustly is an absolutely safe banking method that does not require you to share any personal or financial information with the casino.
Can I use Trustly to make both deposits and withdrawals at online casinos?
Yes, Trustly supports both deposits and withdrawals.
Do Trustly transactions incur fees?
Neither Trustly nor online casinos charge transaction fees, yet you should check if there are fees imposed by the bank you have an account with.
Are there deposit and withdrawal limits?
Trustly does not set minimum or maximum deposit or withdrawal limits, but they may be set by the online casino operator. These limits vary from casino to casino, so make sure to check them before you make a transaction.
How long does it take for a Trustly transaction to be processed?
Trustly transactions are processed instantly in most cases, yet sometimes both deposits and withdrawals may take up to 2 days.
Trustly – online payment systems
Operating under the principles of simplicity, safety and proficiency, Trustly is a Swedish based company established in 2008 with a vision of re-designing the online payment systems. The long term goal was to present the online consumers with a new, safe and easy-to-use method that would eliminate or at least diminish the need for additional accounts and mediators. With Trustly, it is safe to say that the goal has been achieved since this is one method that you can use to direct your funds to online sellers, submit your online casino deposit and request a withdrawal – all at the same time, by using your current banking account and login information that you have already memorised.
What is Trustly and how does it work?
Trustly is a payment assistant used by consumers and merchants in 29 different countries for both purchases and refunds. Designed for online shopping and internet gaming, the method is accepted as a payment option on numerous e-commerce platforms and online casinos. The beauty of choosing this particular method from other available options is that you will have everything already set up and ready for depositing or submitting your payment.
There will be no registration forms to fill out, no need to create a digital storage that requires regular funding or the necessity to link your card or bank account. The users will simply click on Trustly tab, marking it as the preferred payment solution, and select their bank from the menu. Once logged in, people with multiple accounts will be get to decide which will be the one to fund the service and confirm the transfer; with that, the process is finalised and the transaction completed.
The latest addition to Trustly services is Trustly Direct Debit, the tool that facilitates regularly submitted payments, such as subscriptions and similar recurring monetary entries. To activate the service, user will need to sign the mandate, go through a quick authentication procedure and reduce all future transactions to no more than a single tap.
Trustly and online gambling
What really distinguishes this method from the market competitors is the fact that Trustly is created with gaming and online gambling in mind. The method can be used for purchasing games, loading your online casino cashier and directing your winnings straight to your bank account using Trustly as a bridge between you and the provider. All the transactions will be performed in a discreet and efficient manner without compromising the user’s anonymity or sensitive information needed to complete the action.
Fees and processing time
Using Trustly as a consumer will not incur any fees by the actual service provider, although your bank may deduct the standard percentage fee applied on all money transfers. As far as online casinos go, it is highly unlikely that you will be asked to cover any extra costs for using this option to submit the deposit. One thing that might be affected by your selection of Trustly are the deposit and withdrawal limits and you may need to submit a somewhat higher amount than the users who decide on different payment channels.
Can I withdraw funds using Trustly?
Another major advantage of this method is that you can use it for instant cash withdrawals – if you are a Eurozone resident. Players from outside euro area will need to find an alternative means for their cash-outs.
Support and security
Any inquiries regarding your Trustly transactions should first be directed to the relevant recipient – the online merchant or the casino operator who received the funds. In case you have a different issue, Trustly has a support page which can be browsed by topic; the same page has a clearly visible contact form, should you need to ask a specific question that’s not included in the list of frequently asked questions. Users who have a complaint can also use the already mentioned contact form, call +44 20 3917 4826 or write a letter to the complaint manager, addressing it to the company’s physical address in Sweden.
Any suspicious or fraudulent activities will be investigated by your bank, with full cooperation from Trustly. Operating under PSP license and supervised by Swedish Financial Supervisory Authority, Trustly is committed to meeting highest safety standards, using the most sophisticated encryption technology to protect communication between the browser and Trustly servers.