Fone Casino

Fone Casino Review

Fone Casino is a browser-play (and downloadable) gaming platform owned by Genesys Technology N.V and operated by subsidiary company Ardway Ltd, under Curacao Gaming licence. The casino was launched in 2011, featuring hundreds of slot, casino, and video poker games, available to registered members only.

According to certain resources, the reputation of the casino has been affected by the link between Genesys Technology and Grand Prive Group, an operator that has been accused of unethical marketing practices in the past. The specific information regarding the association between the two companies could not be obtained from the Fone Casino customer support rep, who was only able to confirm that the same team provides the client support services for both casino groups. The agent was unable to offer additional details regarding the ownership.

Software & Games

Fone Casino is powered by Saucify, Rival, and Betsoft, offering hundreds of games, distributed across the following categories:

• Video Slots
• Classic Slots
• Table Games
• Video Poker
• Other Games

Unfortunately, the games cannot be launched in practice-play mode and if you try to load the game prior to funding your cashier, the pop-up window will prevent you from running the session. Another drawback is the lack of the live dealer tables – only the RNG casino games are available, although this is not really a surprise considering the fact that the operator’s gaming providers do not develop live casino software.

Slots

The selection of slots at Fone Casino is decent though not spectacular, which is understandable, considering the number of the partnering developers. The games from this category are classified into two groups:

• Video Slots – with approximately 200 games, come of which have their “retro” counterparts, labelled accordingly
• Classic Slots – a category with a modest selection of 17 classic slot editions

Progressives are not included in the offer.

Casino Games

The Table Games collection contains essential variants but not much else. Blackjack is dominant, comprising more than 50% of the offer. All games in this category are provided by Sauficy:

• Roulette – European (single zero) table;
• Blackjack – Atlantic City, Atlantic City Retro, Atlantic City Elite, European Blackjack, European Blackjack Retro, European Blackjack Elite, Single Deck Blackjack, Single Deck Blackjack Retro, Single Deck Blackjack Elite, Vegas Strip Blackjack, Vegas Strip Blackjack Retro, Vegas Strip Blackjack Elite;
• Three Card Poker – Three Card Poker Retro & Three Card Poker Retro (Elite);
• Punto Banco Baccarat;

Video Poker

After making your peace with a somewhat limited selection of slots and casino games, Video Poker category will be a pleasant surprise, delivering more than 40 games, in both regular and retro version: Aces & Faces, Deuces Bonus Wild, Bonus Poker, Jacks or Better, Triple Double Bonus Poker, etc.

Other Games

As expected, this section reveals a total of 10 keno and scratch card games – Berry Picker, Lucky Scratch, Captain Keno, and Super Keno variations.

Banking

Fone Casino accepts Visa, MasterCard, JCB, American Express, Diners Club, Skrill, Neteller, Bitcoin, FastBank Transfer, UPayCard, Eco, and Paysafecard. The deposits can be submitted in USD, CAD, EUR, GBP, SEK, DKK, or NOK and the casino members will be able to determine the minimum limit themselves. Should you like to claim the bonuses, the qualifying amount is $20.

Withdrawals are processed within 72 hours and the casino members will have 48 hours to cancel the payout request. The minimum withdrawal is $150, and no fees will be applied to the transaction unless you opt for courier cheques or Wire Transfer. The settlement time for the last two methods is somewhat longer – unlike with Skrill, Neteller, EcoCard, and Bitcoin, cheques and Wire Transfer settlements can last up to 10 – 15 days.

All payouts below $1,500 will be released in a single transaction while amounts that exceed $1,500 are paid in weekly instalments.

Support

Fone Casino customer support is available 24/7 and the representatives can be reached via Live Chat Service, email ([email protected]), or phone (1 866 403 6954, toll-free for the USA residents). The agents are friendly and efficient, delivering a response within a decent timeframe.

There is no mention of any ADR services (Alternative Dispute Resolution) that would mediate between the casino members and the operator in case of a dispute. This indicates that the complaints should be directly submitted to the casino representatives through any of the channels listed above.

Frequently asked questions about Fone Casino