Deposit Method: Trustly

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Operating under the principles of simplicity, safety and proficiency, Trustly is a Swedish based company established in 2008 with a vision of re-designing the online payment systems. The long term goal was to present the online consumers with a new, safe and easy-to-use method that would eliminate or at least diminish the need for additional accounts and mediators. With Trustly, it is safe to say that the goal has been achieved since this is one method that you can use to direct your funds to online sellers, submit your online casino deposit and request a withdrawal – all at the same time, by using your current banking account and login information that you have already memorised.

What is Trustly and how does it work?

Trustly is a payment assistant used by consumers and merchants in 29 different countries for both purchases and refunds. Designed for online shopping and internet gaming, the method is accepted as a payment option on numerous e-commerce platforms and online casinos. The beauty of choosing this particular method from other available options is that you will have everything already set up and ready for depositing or submitting your payment.

There will be no registration forms to fill out, no need to create a digital storage that requires regular funding or the necessity to link your card or bank account. The users will simply click on Trustly tab, marking it as the preferred payment solution, and select their bank from the menu. Once logged in, people with multiple accounts will be get to decide which will be the one to fund the service and confirm the transfer; with that, the process is finalised and the transaction completed.

The latest addition to Trustly services is Trustly Direct Debit, the tool that facilitates regularly submitted payments, such as subscriptions and similar recurring monetary entries. To activate the service, user will need to sign the mandate, go through a quick authentication procedure and reduce all future transactions to no more than a single tap.

Trustly and online gambling

What really distinguishes this method from the market competitors is the fact that Trustly is created with gaming and online gambling in mind. The method can be used for purchasing games, loading your online casino cashier and directing your winnings straight to your bank account using Trustly as a bridge between you and the provider. All the transactions will be performed in a discreet and efficient manner without compromising the user's anonymity or sensitive information needed to complete the action.

Fees and processing time

Using Trustly as a consumer will not incur any fees by the actual service provider, although your bank may deduct the standard percentage fee applied on all money transfers. As far as online casinos go, it is highly unlikely that you will be asked to cover any extra costs for using this option to submit the deposit. One thing that might be affected by your selection of Trustly are the deposit and withdrawal limits and you may need to submit a somewhat higher amount than the users who decide on different payment channels.

Can I withdraw funds using Trustly?

Another major advantage of this method is that you can use it for instant cash withdrawals – if you are a Eurozone resident. Players from outside euro area will need to find an alternative means for their cash-outs.

Support and security

Any inquiries regarding your Trustly transactions should first be directed to the relevant recipient – the online merchant or the casino operator who received the funds. In case you have a different issue, Trustly has a support page which can be browsed by topic; the same page has a clearly visible contact form, should you need to ask a specific question that's not included in the list of frequently asked questions. Users who have a complaint can also use the already mentioned contact form, call +44 20 3917 4826 or write a letter to the complaint manager, addressing it to the company's physical address in Sweden.

Any suspicious or fraudulent activities will be investigated by your bank, with full cooperation from Trustly. Operating under PSP license and supervised by Swedish Financial Supervisory Authority, Trustly is committed to meeting highest safety standards, using the most sophisticated encryption technology to protect communication between the browser and Trustly servers.

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